agenbola118 Platform Privacy Notice

This page describes what we collect when you use agenbola118 and how we keep that data protected. We are transparent about the information we gather, how we use it, who has access to it, and your rights to control your own data. Our privacy practices comply with regional data-protection standards and our own commitment to user security.

We at agenbola118 collect personal data only for specific purposes: account verification (KYC documents), payment processing (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and fraud prevention. We do not sell your data to third parties. We do not use your data for marketing outside agenbola118 without your explicit consent.

If you have questions about your privacy rights or how we handle your data, contact our support team. We respond to data-access requests, deletion requests, and privacy concerns within 30 days on business days.

What data we collect at agenbola118

We at agenbola118 collect the following categories of data when you create an account and use our platform:

• Identity data: full name, national ID number (KTP) or passport, date of birth, citizenship. Required for account verification before you can withdraw funds.
• Contact data: email address, phone number, residential address. Used for account recovery, settlement notifications, and legal compliance.
• Payment data: bank account details, e-wallet account IDs (for DANA, e-wallet, mobile banking, local payment, online payment), payment history. Stored securely; we do not store full credit card numbers or passwords.
• Account data: username, password hash (never plain text), login history, account settings, two-factor authentication status.
• Activity data: bets placed, game play history, deposits and withdrawals, account balance history. Retained for audit and dispute resolution.
• Device and connection data: IP address, device type, browser type, operating system. Collected for fraud detection and service optimisation.
• Cookies and tracking: we use session cookies to maintain your login. Optional analytics cookies track page views (anonymised); you can disable these in your browser.

We collect this data directly from you (when you enter it into forms) and passively (through server logs and cookies). We do not collect biometric data, health data, or any sensitive data unrelated to account management.

How we use your data on agenbola118

We at agenbola118 use your data for the following purposes:

• Account management: creating your account, verifying your identity (KYC), processing password resets, managing account security.
• Payment processing: handling deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer (local payment, online payment, e-wallet, mobile banking). Payment processors receive only the data needed to settle transactions.
• Compliance and fraud prevention: detecting suspicious activity, checking against anti-money-laundering (AML) watchlists, verifying legitimacy of large withdrawals.
• Dispute resolution: investigating complaints about bets, games, or settlements by reviewing your account activity and transaction history.
• Service improvement: analysing anonymised usage patterns to optimise agenbola118's platform (e.g., which games load fastest, which payment methods settle reliably).
• Legal obligations: responding to government requests, law enforcement inquiries, tax authorities in your jurisdiction or ours.

We do not use your data to profile you for targeted advertising outside agenbola118. We do not share your data with marketing partners. If we send you promotional emails about new games or tournaments (Liga 1, Piala AFF, Mobile Legends), you can unsubscribe at any time.

KYC data retention

We retain identity and address documents (ID, proof of residence) for 6 years after account closure for compliance and legal-dispute purposes.

Payment history

We retain deposit and withdrawal records for 5 years for audit and dispute-resolution purposes.

Activity logs

Game play history and betting records are retained for 3 years. Older records are archived and deleted after 3 years unless required by law.

Device and IP logs

We retain login IP addresses and device information for 12 months for fraud detection. Older logs are anonymised or deleted.

Third parties and data sharing on agenbola118

We at agenbola118 share your data with the following categories of third parties, only to the extent necessary:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment receive your account details, deposit/withdrawal amounts, and transaction IDs. These processors have their own privacy policies; we recommend reviewing them.
• Hosting and infrastructure providers: our servers and databases are hosted by regional cloud providers (data centres in Southeast Asia, primarily Jakarta and Surabaya regions). Your data is encrypted in transit and at rest.
• Compliance and anti-fraud services: we use third-party AML screening and fraud-detection services. These services receive your name, ID number, and transaction patterns — only for matching against sanctions lists and fraud indicators.
• Customer support platforms: our live-chat and email support systems may store your messages and account notes. Support staff can access your data to resolve issues.
• Law enforcement and government: we disclose data in response to court orders, subpoenas, or legal requests. We comply with applicable law and notify you when legally permitted to do so.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not disclose your data to other players or public-facing parts of agenbola118. Your betting history, account balance, and personal details remain private.

Your rights and data control on agenbola118

We at agenbola118 recognise your rights to control your own data. You may exercise the following rights:

• Access: you can request a copy of all personal data we hold about you. We will provide this in a portable format (CSV or JSON) within 30 days.
• Correction: if your data is inaccurate (wrong address, misspelled name), you can request correction via your account settings or by contacting support.
• Deletion: you can request deletion of your data, subject to legal retention requirements. Some data (KYC documents, payment history) must be retained for compliance; we will delete what we can and explain why we retain the rest.
• Account closure: you can close your agenbola118 account at any time via support. Upon closure, we stop collecting new data and delete non-essential data per retention schedules above.
• Opt-out of marketing: you can disable promotional emails and notifications in your account settings.
• Cookie control: you can disable non-essential cookies in your browser settings. Session cookies (required for login) cannot be disabled without losing platform access.

To exercise these rights, contact our support team via email or in-app chat. Include your account ID and a clear description of your request. We respond within 30 days on weekdays. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response may extend to 45 days.

Data security and international transfers

We at agenbola118 protect your data using standard security practices: encryption (TLS 1.2+ for transit, AES-256 for storage), access controls (limited staff access, multi-factor authentication for admin accounts), and regular security audits. We maintain cyber-liability insurance and incident-response procedures.

Our servers are located primarily in Southeast Asia (Jakarta, Surabaya, Bandung, Medan, Semarang regions). If you access agenbola118 from outside these regions, your data may transfer internationally to settle bets or process payments. Such transfers are necessary to provide the service; by using agenbola118, you consent to these transfers.

If a data breach occurs (unauthorised access to our systems), we notify affected users within 72 hours and report to relevant data-protection authorities. We do not pay ransom demands; instead, we investigate, contain the breach, and restore systems.

Policy updates and contact

We at agenbola118 may update this privacy policy. Changes are published on this page; continued use of agenbola118 after an update constitutes acceptance. If changes are material (e.g., we add a new third-party processor), we notify you via email 30 days before the change takes effect.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team:

• In-app chat: available 8am–midnight Jakarta time, Monday–Sunday
• Email: [email protected] (response within 30 days)
• Postal address: available in our legal notice page

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